Assessor Resource

FNSPIM407
Register policy

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the skills and knowledge required to effectively assess and register a personal injury insurance policy.

It applies to individuals who have well-developed skills and specific knowledge of the underwriting sector. They often work independently, within their scope of authority and have responsibilities for accurately managing information.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Classify service requests

1.1 Acknowledge client’s enquiry to enable delivery of service in accordance with organisational operating procedures and legislative requirements

1.2 Gather client information to enable appropriate action to be taken

1.3 Take appropriate action, including providing cover note, quotation or further information on first contact, and update records according to organisational procedures and legislative requirements

1.4 Advise client on action taken in timely manner, in appropriate form and style and in unambiguous way

2. Check application form for completion

2.1 Check application form thoroughly according to organisational procedures and legislative requirements

2.2 Determine and address further information requirements according to organisational procedures and legislative requirements

3. Conduct environmental scan

3.1 Identify appropriate sources of further information to enable efficient collection of further data

3.2 Protect confidentiality of parties from which further information is obtained

3.3 Obtain all further information within specified timeframes

3.4 Assess information to determine predominant activity

3.5 Clarify any issues with client

3.6 Assign most appropriate industry classification

4. Enter data into system to calculate premium

4.1 Accurately cross-check information to verify input data

4.2 Clearly and accurately record information on register following organisational procedures and legislative requirements

4.3 Send policy information to relevant parties within timeframes to comply with legislation and organisational communication procedures

Evidence of the ability to:

assess and register a personal injury insurance policy

deal with questions relating to procedures of the business and policy registration issues that arise for clients

effectively research business and industry data and information

manage and maintain accurate data on organisational information systems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the key features of industry and organisational systems and processes for policy registration

analyse and describe the key aspects of legislation and organisational and industry codes of practice relating to confidentiality and privacy

identify sources of information on organisational and business activities.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to:

office equipment, technology, software and consumables

organisational records, policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Classify service requests

1.1 Acknowledge client’s enquiry to enable delivery of service in accordance with organisational operating procedures and legislative requirements

1.2 Gather client information to enable appropriate action to be taken

1.3 Take appropriate action, including providing cover note, quotation or further information on first contact, and update records according to organisational procedures and legislative requirements

1.4 Advise client on action taken in timely manner, in appropriate form and style and in unambiguous way

2. Check application form for completion

2.1 Check application form thoroughly according to organisational procedures and legislative requirements

2.2 Determine and address further information requirements according to organisational procedures and legislative requirements

3. Conduct environmental scan

3.1 Identify appropriate sources of further information to enable efficient collection of further data

3.2 Protect confidentiality of parties from which further information is obtained

3.3 Obtain all further information within specified timeframes

3.4 Assess information to determine predominant activity

3.5 Clarify any issues with client

3.6 Assign most appropriate industry classification

4. Enter data into system to calculate premium

4.1 Accurately cross-check information to verify input data

4.2 Clearly and accurately record information on register following organisational procedures and legislative requirements

4.3 Send policy information to relevant parties within timeframes to comply with legislation and organisational communication procedures

Evidence of the ability to:

assess and register a personal injury insurance policy

deal with questions relating to procedures of the business and policy registration issues that arise for clients

effectively research business and industry data and information

manage and maintain accurate data on organisational information systems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the key features of industry and organisational systems and processes for policy registration

analyse and describe the key aspects of legislation and organisational and industry codes of practice relating to confidentiality and privacy

identify sources of information on organisational and business activities.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to:

office equipment, technology, software and consumables

organisational records, policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Acknowledge client’s enquiry to enable delivery of service in accordance with organisational operating procedures and legislative requirements 
Gather client information to enable appropriate action to be taken 
Take appropriate action, including providing cover note, quotation or further information on first contact, and update records according to organisational procedures and legislative requirements 
Advise client on action taken in timely manner, in appropriate form and style and in unambiguous way 
Check application form thoroughly according to organisational procedures and legislative requirements 
Determine and address further information requirements according to organisational procedures and legislative requirements 
Identify appropriate sources of further information to enable efficient collection of further data 
Protect confidentiality of parties from which further information is obtained 
Obtain all further information within specified timeframes 
Assess information to determine predominant activity 
Clarify any issues with client 
Assign most appropriate industry classification 
Accurately cross-check information to verify input data 
Clearly and accurately record information on register following organisational procedures and legislative requirements 
Send policy information to relevant parties within timeframes to comply with legislation and organisational communication procedures 

Forms

Assessment Cover Sheet

FNSPIM407 - Register policy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM407 - Register policy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: